How long is the warranty period?

Each product on sale on our e-store is covered by a 24 months warranty. All the products have been tested on full load on dedicated test rigs before the shipment.


What are the terms of the warranty?

  1. Automation Service Sàrl guarantees that the repaired and / or purchased goods are delivered to the customer fully working after being tested on dedicated test rigs before the shipment. In the event of any discrepancies and defects Automation Service Sàrl undertakes to eliminate the failure in warranty for a maximum period of 24 months from the date of the invoice, without the clients formulating any debit and / or dispute and / or claim for damages or defective goods.
  2. In case of tampering of the warranty seal, the warranty will not be applied and consequently Automation service declines all responsibility for the defects of the goods.
  3. The report of the defect must occur peremptorily within and no later than 8 days from the last day of intervention with the machine operated by sending a written communication by pec or fax.
  4. In any case, Automation Service Sàrl will not apply the warranty for all those goods that are normally subject to usury, have not been correctly stored, installed, and / or modified and / or tampered with and / or altered and / or used in an inexperienced way by client and its agents and / or delegates.
  5. Installation operations always require a specialized operator, Automation Service Sàrl is not responsible for damages - including machine downtimes - and / or damage to materials and / or devices being assembled caused by incorrect installation / maintenance carried out directly by the customer and / or third parties.